SHIPPING POLICY

Thank you for shopping with mevshero, your go-to destination for high-quality T-shirts, sweatshirts, and hoodies. We appreciate your business and strive to provide a reliable, transparent shipping process. This policy explains our shipping procedures, timelines, fees, and other details you need to know.

1. Order Processing Time

1. Processing Window: We typically process orders within 2–4 business days, Monday through Friday, between 7:00 AM and 6:00 PM (PT).

2. Weekend & Holidays: We do not process orders on weekends or national holidays. Orders placed during these times will begin processing on the next available business day.

3. Order Confirmation: Once your order has been placed, we will send a confirmation email outlining the items purchased and the total cost, including any taxes or shipping fees.

2. Shipping Time & Delivery Estimates

1. Estimated Transit Period: After processing, orders generally take 7–15 business days to arrive, Monday through Friday, between 7:00 AM and 6:00 PM (PT).

2. Shipment Start Date: The estimated timeframe begins once your package leaves our facility, not from the time your order is placed.

3. Influencing Factors: Weather conditions, high-demand periods, or unexpected logistical challenges may affect shipping times. We’ll do our best to keep you informed if delays arise.

3. Shipping Methods and Carriers

1. Carriers We Use: We primarily ship through FedEx, UPS, and USPS. The choice of carrier may depend on package size, weight, and your location.

2. Carrier Selection: We reserve the right to choose the most effective carrier to ensure timely and cost-efficient delivery.

3. Handling Charges: We do not typically add separate handling charges. However, if your order requires special handling (e.g., oversized packages), any additional costs will be clearly communicated during checkout.

4. Shipping Fees

1. Free Shipping: Orders valued at $199 or more qualify for free standard shipping.

2. Flat-Rate Fee: Orders under $199 incur a $7.99 shipping fee for standard shipping.

3. Additional Services: If you opt for expedited shipping or insurance, extra charges may apply. These will be clearly shown at checkout.

5. Shipping Areas

1. United States Only: At this time, we exclusively ship within the US. We do not offer international shipping services.

2. Shipping Restrictions:

   • We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories outside the contiguous states.

   • If you are unsure whether your address is serviceable, please contact us at [email protected].

6. Order Tracking

1. Tracking Details: Once your order is shipped, you will receive a tracking number via email. This will allow you to monitor your package’s journey.

2. Real-Time Updates: Tracking information may take up to 24 hours to reflect activity. Please check the carrier’s website for the most up-to-date tracking data.

7. Taxes

1. Sales Tax: We charge a 5% tax on all orders, in compliance with applicable regulations.

2. Displayed at Checkout: All taxes will be calculated and displayed before you finalize your purchase.

8. Delivery Issues

1. Missed Delivery Attempts: If the carrier fails to deliver due to an incorrect address or multiple failed attempts, the package may be returned to our warehouse. We will contact you to verify your address and arrange redelivery (additional shipping charges may apply).

2. Delayed Shipments: In the event of severe weather or other uncontrollable factors, your delivery may be delayed. We appreciate your patience and will keep you informed.

9. Damaged/Lost Items

1. Damaged on Arrival: If your package arrives visibly damaged, please take photos and contact our support team immediately at [email protected].

2. Lost Shipments: Should the tracking number indicate your package was delivered but you cannot locate it, contact the carrier first. If the situation remains unresolved, email us so we can help investigate.

10. Returns & Exchanges

For details regarding our returns and exchanges, including eligibility and timeframes, please refer to our Refund and Returns Policy. In general, we accept returns and exchanges within 30 days of delivery for items in their original condition. Shipping fees for returns may apply unless the product is damaged, defective, or an error occurred on our part.

11. Handling Charges

1. Special Packaging: Items requiring oversized or specialized packaging may incur an extra handling fee. This fee will be added to your shipping cost during checkout.

2. Expedited Orders: If you request an expedited shipping method, any applicable handling fees will be disclosed upfront.

12. Frequently Asked Questions

1. Can I Change My Shipping Address After Placing an Order?

   • Yes, but only if your order has not yet begun processing. Please email [email protected] immediately to update your address. If your order is already in transit, we recommend contacting the carrier directly.

2. What If I Need to Cancel My Order?

   • You can request a cancellation if your order has not started processing. Once in shipment, you’ll need to follow our returns procedure if you no longer want the item.

3. Do You Offer Overnight Shipping?

   • Currently, we do not offer overnight shipping. If you require a faster service, please email us and we’ll see if we can accommodate your request, subject to additional costs.

Our Commitment

At mevshero, we pride ourselves on transparent shipping practices. We continuously work with our carriers to ensure timely deliveries while offering straightforward pricing. If you ever have questions about your package or our shipping procedures, don’t hesitate to get in touch.

We appreciate your support and thank you for choosing mevshero. Enjoy browsing our selection of T-shirts, hoodies, and sweatshirts!

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