Frequently Asked Questions (FAQs)

Welcome to Mevshero, your go-to destination for custom Print on Demand T-Shirts, Sweatshirts, Tank Tops, and Hoodies that let you express your unique vibe. Our Frequently Asked Questions (FAQs) address common inquiries about our products, shipping, payments, returns, and more to ensure a seamless shopping experience. If you don’t find the answer you’re looking for, our friendly team is here to help!

About Our Products

What types of products does Mevshero offer?

We specialize in custom Print on Demand apparel, including T-Shirts, Sweatshirts, Tank Tops, and Hoodies. Each item is made-to-order with high-quality materials and vibrant prints, designed to reflect your personal style. Browse our collections at mevshero.com to find your perfect fit.

Are your products made-to-order?

Yes! All Mevshero products are Print on Demand (POD), meaning we start production after you place your order. This ensures every item is freshly printed to your specifications, but it may result in slightly longer processing times (2–4 business days).

How do I choose the right size?

Each product page includes a detailed size chart to help you select the perfect fit. We recommend measuring a similar garment you own and comparing it to our chart. Due to the custom nature of our apparel, we cannot accept returns for sizing preferences unless the item does not match the listed description. Contact us at [email protected] if you need assistance.

What materials are used in your apparel?

Our T-Shirts, Sweatshirts, Tank Tops, and Hoodies are made from high-quality materials, typically a blend of cotton and polyester for comfort and durability. Exact material details are listed on each product page. If you have specific questions about a product’s composition, reach out to us for clarification.

Ordering and Processing

How long does it take to process my order?

Orders are processed within 2–4 business days (Monday–Friday, 8:00 AM–5:00 PM CT) at our warehouse in Hutto, TX. Orders placed after 5:00 PM CT or on weekends/holidays are processed the next business day. You’ll receive an order confirmation email within 10 minutes and a production update when processing begins.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placement, provided production hasn’t started. Email [email protected] with your order number and request. Once production begins, cancellations or changes are not possible due to the custom nature of our products. See our Refund and Returns Policy for details.

What should I do if I don’t receive an order confirmation?

If you don’t receive an order confirmation email within 10 minutes, check your spam/junk folder. If it’s still missing, contact us at [email protected] with your order details, and we’ll verify your order status within 24–48 hours.

Shipping and Delivery

Where does Mevshero ship?

We currently ship to all 50 states in the United States, including Alaska and Hawaii. We do not ship to APO, FPO, or DPO military addresses or internationally at this time. Join our newsletter for updates on future international shipping.

How long does shipping take?

Standard shipping takes 5–7 business days (Monday–Friday, excluding holidays) after processing (2–4 business days). Total delivery time is typically 7–11 business days from order placement. Delays may occur due to weather, holidays, or carrier issues. See our Shipping Policy for details.

How much does shipping cost?

  • Orders under $199: A flat $7.99 shipping fee applies.
  • Orders over $199: Enjoy free standard shipping within the U.S.
  • Promotional shipping rates may apply; check our website for details.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use the tracking link, visit our “Track Order” section on mevshero.com, or contact [email protected] if you encounter issues. Tracking updates may take 24–48 hours to appear.

What happens if my order is lost or damaged?

  • Damaged Items: If your item arrives damaged (e.g., torn fabric, misprinted design), email [email protected] within 7 days of delivery with photos and your order number. We’ll provide a prepaid return label and offer a full refund or replacement.
  • Lost Items: If your order doesn’t arrive within 10 business days of the estimated delivery date, contact us. We’ll investigate and issue a refund or replacement if confirmed lost. Resolutions take 5–7 business days. See our Shipping Policy for more.

Payments

What payment methods does Mevshero accept?

We accept PayPal and Stripe, supporting major credit/debit cards (Visa, MasterCard, American Express, Discover). You can use a card through PayPal without an account. Payments are processed in U.S. dollars (USD) only. See our Refund and Returns Policy for details.

Is my payment information secure?

Yes! Our website uses SSL encryption, and PayPal and Stripe employ advanced security measures. We do not store your full card details, and our systems comply with PCI DSS standards. If we need to verify a transaction for fraud prevention, we’ll contact you promptly. See our Refund and Returns Policy for more.

What should I do if my payment is declined?

Check your card details, ensure sufficient funds, or try another card or payment method. Contact your bank for details on restrictions. If the issue persists, email [email protected] with your order number, and we’ll assist within 24–48 hours.

Returns and Exchanges

Can I return or exchange my order?

You can return or exchange items within 30 days of delivery if they are defective, incorrect, or do not match the website description. Due to the custom nature of our POD apparel, we cannot accept returns for sizing preferences or change of mind. Email [email protected] with your order number and photos (if applicable) to start the process. We provide prepaid return labels for defective/incorrect items. See our Refund and Returns Policy for full details.

How do I return an item?

  1. Email [email protected] within 30 days of delivery with your order number and issue details.
  2. Receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item to Mevshero Returns, 3333 Co Rd 119 #2, Hutto, TX 78634, United States within 14 days of receiving the RMA.
  4. We’ll process your refund or exchange within 3–5 business days after receiving the item.

Are there items I cannot return?

Yes, customized products with personalized designs and worn, washed, or damaged items are non-returnable. See our Refund and Returns Policy for details.

Contact Us

Still have questions? Our dedicated team is here to help: