Refund and Returns Policy

At Mevshero, we’re passionate about crafting apparel that celebrates your unique style through our custom Print on Demand T-Shirts, Sweatshirts, Tank Tops, and Hoodies. Our goal is to ensure you love your purchase, and our Refund and Returns Policy is designed to make your shopping experience seamless, transparent, and worry-free. Please review the details below to understand your options for returns, exchanges, and cancellations.

Eligibility for Returns and Exchanges

We stand behind the quality of our custom-made apparel. You may request a return or exchange within 30 days of receiving your order if your item meets one of the following conditions:

  • The product is defective (e.g., printing errors, damaged fabric).
  • The product is incorrect (e.g., wrong design, size, or color compared to your order).
  • The product does not match the description provided on our website at the time of purchase.

Due to the personalized nature of our Print on Demand products, we cannot accept returns or exchanges for change of mind or sizing preferences unless the item fails to meet the listed specifications.

How to Return or Exchange an Item

Returning or exchanging an item is simple and straightforward. Follow these steps to initiate the process:

  1. Contact Us: Email our support team at [email protected] within 30 days of delivery. Include your order number, a brief description of the issue, and photos of the item (for defective or incorrect products).
  2. Receive Authorization: We’ll review your request and provide a Return Merchandise Authorization (RMA) number along with return instructions within 2 business days.
  3. Ship the Item: Package the item securely, include the RMA number, and send it to our return address: Mevshero Returns 3333 Co Rd 119 #2, Hutto, TX 78634, United States
  4. Confirmation: Once we receive and inspect the item (typically within 3–5 business days), we’ll notify you via email about your refund or exchange.

Note: Items must be returned within 14 days of receiving the RMA to remain eligible.

Conditions for Return

To ensure a smooth return process, please ensure your item meets these conditions:

  • The item is unused, unwashed, and in its original condition with tags and packaging intact.
  • The item is returned within 30 days of delivery.
  • A valid RMA number is included with the return shipment.
  • Proof of purchase (e.g., order confirmation email) is provided if requested.

Return Shipping Costs

  • Mevshero’s Error: If the return is due to a defective, incorrect, or misrepresented item, we will cover the return shipping costs by providing a prepaid shipping label.
  • Customer’s Responsibility: For other eligible returns (e.g., sizing issues where the item matches the description), customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

Refund Method and Processing Time

Once your return is received and approved, we’ll process your refund within 3–5 business days to the original payment method used at checkout (via Stripe or PayPal). Depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.

  • Full Refunds: Issued for defective, incorrect, or misrepresented items, including original shipping fees (if applicable).
  • Partial Refunds: May apply if the return is approved but the item shows signs of use or missing tags, subject to our discretion.
  • Non-Refundable Fees: Original shipping costs are non-refundable for returns not caused by our error.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Customized Products with Personalization: Items with customer-specified designs or text beyond our standard offerings.
  • Worn, Washed, or Damaged Items: Products that have been used, laundered, or damaged by the customer.

Damaged or Defective Products

We take pride in delivering high-quality apparel, but if you receive a damaged or defective item, we’ll make it right. Please contact us at [email protected] within 30 days of delivery with your order number and photos of the issue. We’ll provide a prepaid return label and offer a full refund or replacement at no additional cost, based on your preference and product availability.

Exchange Policy

If you’d like to exchange an item (e.g., for a different size or color), follow the same return process outlined above. Exchanges are subject to:

  • Product availability at the time of processing.
  • The same eligibility and condition requirements as returns.
  • Customer responsibility for return shipping costs unless the exchange is due to our error.

Once we receive the returned item, we’ll ship the replacement within 2–4 business days, with standard shipping fees applied unless the original item was defective or incorrect.

Reasons for Return or Exchange

Common reasons for eligible returns or exchanges include:

  • Printing Errors: Misaligned, faded, or incorrect designs.
  • Incorrect Items: Receiving a different product, size, or color than ordered.
  • Damaged Goods: Tears, stains, or manufacturing defects upon delivery.
  • Misrepresentation: The item does not match the website’s description (e.g., incorrect material or fit).

If your reason falls outside these categories but you believe it qualifies, contact us, and we’ll review your case promptly.

Cancellation Policy

We understand plans can change. You may cancel your order for a full refund if the request is made within 24 hours of purchase and production has not yet started. To cancel:

  • Email [email protected] with your order number and the subject line “Order Cancellation Request.”
  • We’ll confirm cancellation and process a refund within 3–5 business days to your original payment method.

Once production begins (typically after 24 hours), orders cannot be canceled due to the custom nature of our products.

Restocking Fee

Mevshero does not charge a restocking fee for eligible returns or exchanges. However, if a return is approved but the item is returned in poor condition (e.g., used or missing tags), we may deduct a reasonable fee from the refund to cover processing costs.

Contact Us

We’re here to assist you every step of the way. If you have questions about returns, refunds, exchanges, or any part of your shopping experience, reach out to our friendly team:

Website Name: mevshero.com

Address: 3333 Co Rd 119 #2, Hutto, TX 78634, United States

Email: [email protected]

Phone: +1(361) 455-6662

Contact Form

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Central Time, CT) to assist you with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.

Thank you for choosing Mevshero to express your vibe through our custom apparel. We’re committed to your satisfaction and look forward to serving you!