REFUND AND RETURNS POLICY

Welcome to mevshero! We are committed to ensuring every customer has a satisfying experience with our T-shirts, sweatshirts, and hoodies. This policy explains how you can return or exchange items, request refunds, and understand the conditions that apply.

1. Eligibility for Returns and Exchanges

1. Timeframe: You have up to 30 days from the date of delivery to initiate a return or exchange. After this period, unfortunately, we cannot accept returns or exchanges.

2. Condition: Items must be unworn, unwashed, and free of any stains or odors. All original tags, packaging, and labels should still be attached.

3. Proof of Purchase: Please provide your order confirmation email or receipt so we can verify your purchase details.

2. How to Return or Exchange an Item

1. Contact Our Support Team: Email us at [email protected] with your order number, a brief explanation of the reason for return or exchange, and any supporting images if the product is damaged or defective.

2. Obtain a Return Authorization: Our customer support team will review your request and provide instructions, including any return authorization you might need.

3. Pack Your Items Safely: Ensure the item is secured in a suitable package to avoid damage during transit.

4. Ship to Our Return Address: mevshero (Ladna LLC) Attn: Returns Department 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

3. Return Conditions

• Inspection: Upon receiving your returned item, our team will inspect it to confirm it meets the eligibility criteria.

• Notification: We will update you via email once your return is received and inform you if it has been approved or rejected based on the condition of the product.

4. Return Shipping Costs

1. Responsibility: Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

2. Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the package arrives safely at our facility.

3. International Returns: For orders shipped outside the United States, any additional customs or import fees will be the customer’s responsibility.

5. Non-Returnable Items

Certain product categories are ineligible for return or exchange:

• Final Sale Items: Products explicitly marked as “final sale” or “clearance” cannot be returned.

• Customized Items: Any clothing personalized with names, initials, or other customized elements may not be eligible for return unless damaged or defective.

• Gift Cards or Store Credits: Cannot be refunded in cash.

6. Damaged or Defective Products

• Reporting: If your item arrives damaged, defective, or incorrect, please contact us immediately at [email protected].

• Proof: Include photos or videos showing the defect or damage.

• Resolution: We will work with you to arrange a replacement, exchange, or refund at no extra cost, depending on your preference and product availability.

7. Refund Process and Timeline

1. Processing Refunds: If your return is approved, your refund will be initiated within 2–5 days. The credit will automatically apply to your original payment method, but the exact time it takes to appear may vary depending on your bank or payment provider.

2. Partial Refunds: In cases where products are returned with minor signs of wear or missing tags but are still in otherwise acceptable condition, we may grant a partial refund at our discretion.

3. Notification: You will receive a confirmation email once the refund has been processed.

8. Reasons for Return

Below are some common reasons why customers request returns or exchanges:

• Sizing Issues: If your hoodie, sweatshirt, or T-shirt is not the right fit.

• Defective or Damaged: Faulty materials or manufacturing errors.

• Incorrect Item: Receiving a product different from what you ordered.

• Changed Your Mind: Decided the product is no longer needed or wanted (must still meet our return condition standards).

9. Exchange Policy

If you wish to exchange an item—whether for a different size, color, or style—simply follow the return instructions outlined above. In your email, mention the new size or style you’d like. Our team will confirm availability and guide you through the exchange process. We’ll ship the replacement item once your original product is received and inspected.

10. Cancellation Policy

1. Order Cancellation: You may cancel an order within 24 hours of placing it if it has not yet shipped. Please contact our customer service at [email protected] with your order details.

2. After Shipment: If your order has already been dispatched, you will need to wait until it arrives and then initiate a return or exchange as per the steps outlined in this policy.

11. Changing Your Shipping Address

• Before Shipment: If you need to modify your shipping address, contact us as soon as possible at [email protected]. We will do our best to accommodate your request if the order is still being processed.

• After Shipment: If your order is already in transit, address changes are generally not possible. You may need to reach out directly to the courier service or proceed with a return once the package is delivered.

12. Our Commitment to You

We value your satisfaction above all. Our team at mevshero appreciates your trust in our brand and strives to provide a seamless shopping experience. Should you have any questions or concerns, please reach out to us at [email protected]. We aim to respond to all inquiries promptly and resolve any issues in a fair, friendly manner.

Thank You for Choosing mevshero!

By shopping with us, you become part of the mevshero community, where quality, comfort, and customer happiness always come first. We look forward to serving you again soon!