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2. Overview of Return and Refund Timeframes

• Return Window: 30 days from the date you receive your product
• Refund Processing Time: 7 days from our receipt and inspection of the returned item

Please ensure you initiate your return request within the 30-day window. We will process eligible refunds within 7 days of receiving and verifying the returned merchandise.

3. Return Conditions

To be eligible for a return, please make sure your item meets the following conditions:

1. Original Condition: The product should be in its original, unused condition, with all original packaging, tags, and labels intact.
2. No Signs of Wear and Tear: Items that appear washed, worn, or damaged (by the customer) may not be eligible for a refund or exchange.
3. Receipt or Proof of Purchase: Include a copy of your purchase confirmation email or order receipt to help us quickly process your return.

Important: If your item does not meet these conditions, we reserve the right to decline the return or issue a partial refund at our discretion.

4. Return Process

1. Contact Customer Support: Email us at [email protected] to request a return authorization. Provide your order number, reason for return, and any relevant photos if the product is damaged or defective.
2. Receive Return Instructions: Our team will respond within 2 business days with instructions on how and where to ship your return.
3. Ship Your Return: Pack your item securely, following the guidelines provided by our Customer Support team. Ensure you use a trackable shipping method.
4. Inspection & Refund: After we receive and inspect the returned item, we will initiate the refund process within 7 days. You will receive a confirmation email once the refund is processed.

5. Return Shipping Costs

• Damaged or Defective Items: If your product arrives broken, defective, or incorrect due to our error, CLOTHING OPTIONAL DESIGNS LLC will cover the return shipping costs. Please contact us immediately with photos and a detailed description of the issue.
• Change of Mind / Not Satisfied: If you are returning an item because you changed your mind, ordered the wrong size, or are not satisfied for reasons unrelated to product defects, you will be responsible for the return shipping fees. In this case, the shipping cost will be deducted from your refund if a return label is provided by us, or you can opt to pay for the shipping label on your own.

6. Non-Returnable Items

Certain products may not be eligible for returns or exchanges under any circumstances. Common examples include:

• Custom or Personalized Items: Embroidered apparel with unique personalization that was requested by the customer.

7. Damaged or Defective Products

We take product quality seriously. In the rare event that you receive a damaged or defective item:

1. Document the Damage: Please take clear photos or videos of the damaged packaging and the product itself.
2. Contact Us Promptly: Email us at [email protected] within 48 hours of receiving the order. Provide your order number and detailed information regarding the damage.
3. Resolution Options: Depending on the circumstances, we may offer a replacement, repair, store credit, or full refund. We will also cover all necessary shipping costs for returning the damaged item when it is due to our error.

8. Warranty Policy

While we strive to maintain the highest quality standards for our embroidered apparel, we do not offer a formal extended warranty unless explicitly stated on specific products. However, if you encounter issues related to manufacturing defects within a reasonable timeframe, please contact us. We will review the situation and determine whether a replacement or refund is warranted based on the nature of the defect.

9. Exchange Policy

If you need a different size, color, or style:

1. Check Eligibility: Ensure the product is still within the 30-day return window and meets the Return Conditions outlined above.
2. Request an Exchange: Email us at [email protected]. Indicate the new size or color you want.
3. Stock Availability: We will confirm if the desired item is in stock. If it is unavailable, we will process a refund or offer store credit instead.
4. Shipping Costs: For exchanges due to incorrect size or personal preference, the customer is generally responsible for shipping costs unless the product was originally defective or damaged.

10. Reasons for Return

We understand that return or refund requests can arise for various reasons:

1. Size/Color Issues: If the size or color isn’t what you expected, and the item remains unwashed/unworn, it may be eligible for an exchange or refund.
2. Product Defects: Manufacturing flaws or damages in transit qualify for replacement or refund.
3. Incorrect Item Received: If you receive a product different from your order, contact us immediately.
4. General Dissatisfaction: If you are dissatisfied with the quality or fit, you may initiate a return within 30 days; however, return shipping fees might apply if the product is not defective.

11. Can I Change My Shipping Address?

If you need to update your shipping address after placing an order:

1. Immediate Action: Contact us as soon as possible at [email protected].
2. Order Status: We can typically update your address if the order has not yet shipped. Once an item has been dispatched, address changes are not possible, and standard returns/exchanges policies will apply.

12. Cost of Return for Broken Items and If Not Satisfied

• Broken or Defective Items: In cases where the item is damaged upon arrival or contains evident manufacturing flaws, we will cover all return shipping costs. You will not be responsible for any additional fees, and a full refund or replacement will be provided.
• Not Satisfied / Change of Mind: If you are simply not satisfied with the product for personal reasons, and it is still in resaleable condition, you may return it within the 30-day window. However, you will be responsible for the cost of the return shipment. Once we receive and inspect the product, we will process your refund within 7 days, minus any applicable shipping fees.

13. Refund Details

• Refund Method: Refunds are generally issued to the original method of payment used during checkout.
• Processing Time: We aim to process refunds within 7 days after we have received and inspected your returned item. However, depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.
• Partial Refunds: If items are returned beyond the 30-day window or are not in original condition, we may issue a partial refund at our discretion.

14. Additional Disclaimers

1. Refusal of Returns: We reserve the right to refuse returns that do not meet the conditions of this policy, or in cases where frequent returns are suspected to be abusive.
2. Policy Changes: CLOTHING OPTIONAL DESIGNS LLC reserves the right to alter, modify, or update this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.
3. Limitation of Liability: Our liability is limited to the purchase price of the item in question and does not extend to any indirect or consequential losses.