Frequently Asked Questions (FAQs)

Below, you’ll find clear answers to common questions about Mevshero, a clothing brand owned by Ladna LLC. From order processing and shipping to returns and exchanges, we strive to provide all the information you need for a smooth shopping experience. If your question isn’t covered here, feel free to reach out to us at contact@mevshero.com.

1. Where Is Mevshero Located?

We are proud to be based in Los Angeles, California, with our main office at:
21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

This central location helps us efficiently manage orders and work closely with our shipping partners to serve customers across the U.S.

2. Which Products Does Mevshero Offer?

Mevshero specializes in comfortable and stylish apparel, including:

  • T-Shirts

  • Sweatshirts

  • Tank Tops

  • Hoodies

Our collections are designed to suit various preferences and occasions, ensuring you can find the perfect piece for your wardrobe.

3. What Payment Methods Are Accepted?

We currently accept PayPal and Stripe. Through these secure gateways, you can pay using most major debit or credit cards. Both platforms use industry-leading encryption to protect your personal and financial information.

4. How Secure Is My Payment Information?

To keep your information safe, we utilize Secure Socket Layer (SSL) encryption during checkout, and our payment partners (PayPal and Stripe) adhere to PCI DSS standards. We do not store any credit card details on our servers, ensuring an added layer of security.

5. How Long Does Order Processing Take?

After you place an order, we need about 2–4 business days to process it. Our team works from Monday to Friday, 7:00 AM – 6:00 PM Pacific Time (PT). If your order is placed after 10:00 PM PT, processing will start the following business day.

6. What Are the Shipping Options and Costs?

  1. Free Shipping: Orders totaling over $199 (before tax) qualify for free shipping.

  2. Standard Shipping: A $7.99 shipping fee applies to orders under $199.

  3. Delivery Timeline: Once shipped, expect your items to arrive in 5–7 business days, depending on the carrier’s schedule.

  4. US-Only Shipping: We currently ship exclusively within the United States.

7. Can I Modify or Cancel My Order?

  • Order Modification: If your package hasn’t shipped yet, you can update your shipping address by contacting us at contact@mevshero.com. Once shipped, changes may not be possible.

  • Order Cancellation: You can cancel your order for a full refund if it hasn’t begun processing. If it’s already in transit, you’ll need to follow our return procedures once it arrives.

8. What If My Order Gets Lost or Damaged During Shipping?

  • Lost Packages: First, check your tracking link for the latest updates. If it indicates a delay or unusual status, contact the carrier for more information. If you still need assistance, reach out to us at contact@mevshero.com.

  • Damaged Shipments: Inspect your order upon delivery. If you find any damage, take clear photos and email them to us within 48 hours so we can arrange a suitable solution.

9. What Is the Returns and Exchanges Policy?

We offer a 30-day return window, provided items are in their original condition (unworn, unwashed, and free from modifications). If you need to exchange a product (e.g., different size or color), contact us to start the process. For more details, refer to our comprehensive Refund and Returns Policy.

10. How Long Do Refunds Take to Process?

Once we receive and inspect your returned items, refunds are generally issued within 2–5 business days. The amount will be credited back to your original payment method. Depending on your financial institution, the credit may take a few extra days to show up in your account.

11. Will I Be Charged Sales Tax?

We charge a 5% sales tax on orders, where applicable by law. This fee is calculated during checkout, so you’ll see the total cost before finalizing your purchase.

12. How Do I Contact Mevshero for More Help?

Our support team is here to assist you with any questions or concerns. You can reach us at:

Company Name: Ladna LLC

Company Number: B20250044071

Address: 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

Email: contact@mevshero.com

Phone:+1 (310) 864-0728

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

We aim to respond promptly so you can shop with confidence and enjoy your new Mevshero apparel.

Thank You for Choosing Mevshero

Your trust and satisfaction are our top priorities. We hope these FAQs have provided clear, helpful information about shopping at Mevshero. Should you need additional guidance, don’t hesitate to get in touch—we’re always ready to make your experience better.