FREQUENTLY ASKED QUESTIONS (FAQ)

1. What types of products does mevshero offer?

Answer: At mevshero, we specialize in comfortable, high-quality clothing, including T-shirts, sweatshirts, and hoodies. Our selection is designed to suit a variety of styles and preferences, making it easy to find everyday staples or standout pieces.

2. How do I place an order on mevshero?

Answer: Placing an order is simple. Just browse our selection of T-shirts, sweatshirts, and hoodies, add your favorite items to the cart, and proceed to checkout. You will need to provide your shipping details, select a payment method, and confirm your order. You’ll receive an email confirmation once your purchase is successful.

3. Which payment methods do you accept?

Answer: We currently accept PayPal and Stripe for secure payments. Through these platforms, you can pay using major credit or debit cards, or a linked bank account if you have a PayPal account. All transactions are protected by SSL encryption to keep your financial information confidential.

4. Is my payment information safe?

Answer: Yes, your payment is processed through reputable gateways like PayPal and Stripe, both of which adhere to strict security protocols and are PCI DSS compliant. Additionally, we do not store your complete payment details on our servers, ensuring your financial information remains protected.

5. How long does it take to process and ship my order?

Answer: Our order processing typically takes 2–4 business days (Monday to Friday, 7:00 AM – 6:00 PM PT). Once shipped, your package usually arrives within 7–15 business days. We work closely with carriers such as FedEx, UPS, and USPS to ensure timely deliveries.

6. How much does shipping cost?

Answer: We offer free shipping on orders totaling $199 or more. For orders under $199, a $7.99 flat shipping fee applies. Please note that additional fees might apply for expedited shipping or special handling requests.

7. Do you ship outside the United States?

Answer: At this time, we only ship within the U.S. and do not offer international shipping. If you have questions about shipping to your specific location within the United States, feel free to contact our support team at [email protected].

8. Can I track my order?

Answer: Absolutely. Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier’s website (FedEx, UPS, or USPS) to get real-time updates on your package’s progress.

9. What if my package gets lost or arrives damaged?

Answer: Should your order be delayed, lost, or arrive in poor condition, please reach out to us at [email protected] right away. We will investigate the issue, coordinate with the carrier, and, if necessary, send a replacement or process a refund.

10. What is your returns and exchange policy?

Answer: We accept returns or exchanges within 30 days of delivery, provided items are in original, unworn condition with tags still attached. If you wish to return or exchange a product, please review our Refund and Returns Policy for step-by-step instructions. Remember, some product categories (like final sale items) may not be eligible for returns or exchanges.

11. How quickly will I get my refund?

Answer: If your returned items meet our eligibility criteria, refunds are typically processed within 2–5 days after we receive and inspect the products. The credit will be applied to your original payment method. Processing times may vary depending on your bank or payment provider.

12. Do you charge sales tax?

Answer: Yes, we charge a 5% tax on all orders at checkout, which is calculated based on applicable regulations for your shipping address.

13. Can I cancel or modify my order after placing it?

Answer: You may cancel or change your order if it has not yet entered processing or shipment. Please email us immediately at [email protected] with your order details. Once your order has been shipped, we can no longer modify it, and you will need to follow our returns process if you no longer need the items.

14. Are there any handling charges?

Answer: We generally do not add separate handling fees. However, if your order includes oversized items or requires specialized packing, a handling charge may apply. Such costs will be clearly displayed at checkout before you finalize your purchase.

15. How can I get in touch if I still have questions?

Answer: If you have any questions or concerns not covered in this FAQ, please reach out to our customer support team at [email protected]. We’re here to help ensure your mevshero experience is as smooth and enjoyable as possible.

Need More Information?

For further details on shipping, returns, or payment security, feel free to browse our dedicated policy pages. Thank you for choosing mevshero—where style, quality, and exceptional customer service come together.