1. Order Processing Time
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Processing Window: We typically process orders within 2–4 business days, Monday through Friday, between 7:00 AM and 6:00 PM (PT).
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Weekend & Holidays: We do not process orders on weekends or national holidays. Orders placed during these times will begin processing on the next available business day.
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Order Confirmation: Once your order has been placed, we will send a confirmation email outlining the items purchased and the total cost, including any taxes or shipping fees.
2. Shipping Time & Delivery Estimates
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Estimated Transit Period: After processing, orders generally take 7–15 business days to arrive, Monday through Friday, between 7:00 AM and 6:00 PM (PT).
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Shipment Start Date: The estimated timeframe begins once your package leaves our facility, not from the time your order is placed.
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Influencing Factors: Weather conditions, high-demand periods, or unexpected logistical challenges may affect shipping times. We’ll do our best to keep you informed if delays arise.
3. Shipping Methods and Carriers
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Carriers We Use: We primarily ship through FedEx, UPS, and USPS. The choice of carrier may depend on package size, weight, and your location.
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Carrier Selection: We reserve the right to choose the most effective carrier to ensure timely and cost-efficient delivery.
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Handling Charges: We do not typically add separate handling charges. However, if your order requires special handling (e.g., oversized packages), any additional costs will be clearly communicated during checkout.
4. Shipping Fees
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Free Shipping: Orders valued at $199 or more qualify for free standard shipping.
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Flat-Rate Fee: Orders under $199 incur a $7.99 shipping fee for standard shipping.
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Additional Services: If you opt for expedited shipping or insurance, extra charges may apply. These will be clearly shown at checkout.
5. Shipping Areas
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United States Only: At this time, we exclusively ship within the US. We do not offer international shipping services.
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Shipping Restrictions:
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We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories outside the contiguous states.
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If you are unsure whether your address is serviceable, please contact us at contact@mevshero.com.
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1. Eligibility for Returns and Exchanges
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Timeframe: You have up to 30 days from the date of delivery to initiate a return or exchange. After this period, unfortunately, we cannot accept returns or exchanges.
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Condition: Items must be unworn, unwashed, and free of any stains or odors. All original tags, packaging, and labels should still be attached.
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Proof of Purchase: Please provide your order confirmation email or receipt so we can verify your purchase details.
2. How to Return or Exchange an Item
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Contact Our Support Team: Email us at contact@mevshero.com with your order number, a brief explanation of the reason for return or exchange, and any supporting images if the product is damaged or defective.
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Obtain a Return Authorization: Our customer support team will review your request and provide instructions, including any return authorization you might need.
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Pack Your Items Safely: Ensure the item is secured in a suitable package to avoid damage during transit.
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Ship to Our Return Address: mevshero (Ladna LLC) Attn: Returns Department 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States
3. Return Conditions
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Inspection: Upon receiving your returned item, our team will inspect it to confirm it meets the eligibility criteria.
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Notification: We will update you via email once your return is received and inform you if it has been approved or rejected based on the condition of the product.
4. Return Shipping Costs
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Responsibility: Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
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Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the package arrives safely at our facility.
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International Returns: For orders shipped outside the United States, any additional customs or import fees will be the customer’s responsibility.
5. Non-Returnable Items
Certain product categories are ineligible for return or exchange:
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Final Sale Items: Products explicitly marked as “final sale” or “clearance” cannot be returned.
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Customized Items: Any clothing personalized with names, initials, or other customized elements may not be eligible for return unless damaged or defective.
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Gift Cards or Store Credits: Cannot be refunded in cash.
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1. Accepted Payment Methods
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PayPal
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PayPal Account: You can pay using your existing PayPal balance or a linked bank account.
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Credit/Debit Card via PayPal: Even if you do not have a PayPal account, you can still choose PayPal as your checkout method and use a credit or debit card to complete the transaction.
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Stripe
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Credit/Debit Card: Stripe supports most major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
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Direct Payment: Stripe’s integrated platform allows you to enter your card details on our website securely.
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2. Payment Security
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SSL Encryption
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We utilize SSL (Secure Socket Layer) encryption on every page of our site where sensitive data is collected. This helps ensure that your personal and payment information remains encrypted and safe from prying eyes.
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Secure Processing
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PayPal: Known for top-tier security and buyer protection, PayPal processes your payment through its own secure channels, meaning we never handle or store your full card data.
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Stripe: Stripe is certified to the highest industry standards (PCI DSS), ensuring all card transactions meet stringent data protection requirements.
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No Storage of Sensitive Data
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mevshero does not store your complete payment details on our servers. Any financial information you provide is transmitted directly to our third-party payment gateways, which specialize in secure data handling.
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3. Payment Process and Confirmation
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Order Placement
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After adding items to your cart, you will be guided to our checkout page. Here, you can review your order summary, including item costs, shipping fees (if any), and applicable sales tax.
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Choosing Your Payment Method
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Select PayPal or Stripe from the payment options. Once chosen, you will be redirected to a secure payment page to enter your financial details or sign in to your PayPal account.
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Transaction Confirmation
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Upon successful payment, you will receive an on-screen confirmation and a payment receipt via email. This serves as proof of purchase and includes details of your order, payment, and shipping address.
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Order Review & Fulfillment
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Our team reviews each order for accuracy and processes it within 2–4 business days (Monday through Friday, 7:00 AM – 6:00 PM PT). Once your order is shipped, we will send a shipping confirmation email with a tracking number for your convenience.
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DETAILS
50% cotton 50% polyester blend
Available in Unisex Sizes S-3X
True to Size Unisex Fit. If you prefer a looser fit we recommend sizing up
Please see size chart in images to find your perfect fit
CARE INSTRUCTIONS
To prolong the life of your clothing, we recommend washing it inside out in cold water and tumble drying on low. Do not iron directly on the image area.
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