Shipping Policy
Thank you for choosing Mevshero, an apparel brand by Ladna LLC. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered. We value transparency and aim to provide a smooth experience for all customers purchasing our clothing items, including T-shirts, sweatshirts, tank tops, and hoodies. Please review this policy in full to understand our shipping procedures, estimated delivery times, and how to handle any issues that may arise.
1. Order Processing
1.1 Processing Time
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Standard Processing Window: Orders placed on our website typically require 2–4 business days to be prepared for shipment.
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Business Days & Hours: We process orders Monday to Friday, between 7:00 AM – 6:00 PM Pacific Time (PT).
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Order Cut-Off Time: Orders placed after 10:00 PM PT (22:00) will start processing on the next business day.
During peak seasons or promotional events, processing times may be slightly longer. We appreciate your patience and will do our best to expedite every order.
1.2 Handling Charges
In most cases, Mevshero does not impose additional handling charges beyond our standard shipping fees. However, if an order requires special attention or customized packaging, there may be an extra handling charge. You will be notified before your order is processed if this applies.
2. Shipping Methods & Carriers
2.1 Preferred Carriers
To ensure timely and reliable delivery, we partner with trusted carriers, including FedEx, UPS, and USPS. Based on your location and order details, we will select the most efficient carrier available.
2.2 Tracking and Notifications
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Tracking Updates: Once your package ships, you will receive a confirmation email containing your tracking number and a link to follow your shipment’s progress.
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Real-Time Alerts: Depending on the carrier, you may sign up for additional notifications, such as text message updates on your package’s transit status.
3. Shipping Fees & Eligibility
3.1 Free Shipping Threshold
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Orders Over $199: Enjoy free shipping on all orders exceeding $199 (before taxes and fees).
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Orders Under $199: A standard $7.99 shipping fee applies.
3.2 United States Shipping Only
We currently ship exclusively to addresses within the United States. Regrettably, we are unable to process orders for international destinations or U.S. territories that are not served by our carriers.
3.3 Shipping Restrictions
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P.O. Boxes and APO/FPO: Certain carriers may not deliver to P.O. Boxes or APO/FPO addresses. Please check with us at contact@mevshero.com before placing an order if you are unsure whether your address is serviceable.
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Hazardous Locations: We do not ship to locations deemed unsafe or restricted by our carriers. If an order is placed to a restricted address, we reserve the right to cancel and refund the purchase.
4. Delivery Time & Estimates
4.1 Standard Delivery Window
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Transit Time: Orders typically arrive within 5–7 business days once shipped, depending on the carrier and your location.
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Weekday Deliveries: Deliveries usually take place Monday to Friday, between 7:00 AM – 6:00 PM PT.
Delays may occur due to carrier-related issues, inclement weather, or peak seasonal demand. We strive to keep you updated on any unexpected changes to your delivery schedule.
4.2 Delivery Issues
Should you encounter delays or delivery issues, we recommend the following steps:
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Check Tracking: Refer to your tracking number for the most up-to-date information.
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Contact the Carrier: If your tracking status seems stalled, reach out to the shipping carrier for further details.
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Email Us: If the carrier cannot resolve your issue, please email contact@mevshero.com with your order details for additional support.
5. Damaged or Lost Items
5.1 Damaged Packages
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Inspection: Upon receipt, please inspect your parcel for visible damage. If you notice any damage, take photographs of the packaging and product immediately.
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Contact Us: Reach out to contact@mevshero.com within 48 hours of receiving a damaged package. Provide your order number and the photos to help us quickly resolve the issue.
5.2 Lost Shipments
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Carrier Check: First, confirm your package’s status using the carrier’s tracking tool.
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Email Our Support: If your package has not been delivered within the estimated time frame or is marked as “Delivered” but cannot be located, contact our support team. We may initiate a carrier investigation or arrange a replacement, depending on the circumstances.
6. Sales Tax
6.1 Tax Rate
A 5% sales tax is applied to all orders shipped within the United States, where applicable. This tax calculation is shown at checkout, ensuring you see any additional fees before finalizing your purchase.
7. Returns & Exchanges
Although we aim for every customer to be completely satisfied with their Mevshero purchases, we understand there may be times you need to return or exchange an item. Please refer to our detailed Refund and Returns Policy for information on:
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Eligibility for returns
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How to process an exchange
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Timeframe for refunds
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Return shipping fees
If you have questions about returning or exchanging your order, email us at contact@mevshero.com. We’re here to help you find the right fit or address any concerns you may have.
8. Order Modifications & Cancellations
8.1 Changing Your Shipping Address
If you need to correct or change your shipping address, please email contact@mevshero.com as soon as possible. If your order has already shipped, we will do our best to work with the carrier to redirect your package, though additional fees may apply.
8.2 Cancelling an Order
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Before Shipment: You may cancel your order for a full refund if it has not begun processing.
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After Shipment: Once the order has shipped, cancellations are no longer possible. In this case, you may follow our returns process once the item arrives.
9. Contact Us
If you have any questions, concerns, or special requests related to shipping, please reach out to us:
Company Name: Ladna LLC
Company Number: B20250044071
Address: 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States
Email: contact@mevshero.com
Phone:+1 (310) 864-0728
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Our team is dedicated to assisting you in every way possible and ensuring that your Mevshero experience is a positive one.
Thank You for Shopping at Mevshero
We appreciate your trust in Ladna LLC and our commitment to delivering high-quality clothing, including T-shirts, sweatshirts, tank tops, and hoodies. By making a purchase on our site, you agree to the terms and conditions outlined in this Shipping Policy. We strive to provide timely deliveries and exceptional customer service, and we thank you for choosing Mevshero for your apparel needs.
If you have any additional questions or require further assistance, don’t hesitate to get in touch with our support team. We’re always here to help—and to ensure your Mevshero experience is both enjoyable and memorable.
