Shipping Policy

At CLOTHING OPTIONAL DESIGNS LLC, operating under the mevshero brand, we are committed to providing a seamless shopping experience from start to finish. We understand how important it is to receive your embroidered apparel in a timely and secure manner, and we’ve outlined our shipping policy to ensure transparency and clarity for all our valued customers.

Processing Time

All orders are processed within 2-4 business days, from Monday to Friday, between 9:00 AM – 5:00 PM Pacific Time (PT). Please note that weekends and holidays are excluded from processing times. Once your order has been processed, it will be handed over to the carrier for shipping. We strive to ensure quick processing, but delays may occur during peak seasons or due to other unforeseen circumstances.

Shipping Time

Shipping time for orders is estimated to be between 7 to 15 business days, from Monday to Friday, 9:00 AM – 5:00 PM Pacific Time (PT). This timeframe begins once the item has shipped, not when the order is placed. Please allow additional time for remote areas or during peak shopping seasons.

We utilize reliable carriers, including FedEx, UPS, and USPS, to ensure your embroidered apparel arrives safely and in a timely manner. Delivery times may vary based on the carrier, shipping method selected, and destination.

Shipping Fees

  • Orders over $199 will receive free shipping.
  • Orders under $199 will incur a $7.99 shipping fee.

Shipping Areas

Currently, we only offer shipping within the United States. Unfortunately, we do not ship internationally at this time.

Shipping Restrictions

Please note that we do not ship to P.O. Boxes or APO/FPO addresses. Additionally, some remote or hard-to-reach locations may experience longer delivery times, and shipping restrictions may apply based on carrier limitations.

Tax Charges

All applicable orders will be subject to 5% sales tax in accordance with current state tax regulations. Sales tax will be calculated during checkout based on the shipping address.

Tracking Your Order

Once your order has been shipped, we will provide you with tracking information via email. You can use this tracking number to monitor the progress of your shipment with the selected carrier (FedEx, UPS, or USPS). If you encounter any issues with tracking, please feel free to contact our customer support team.

Damaged or Lost Items

In the unfortunate event that your order is damaged during transit or goes missing, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue. All claims for damaged or lost items must be made within 7 days of receiving the shipment.

Please keep all packaging materials, and the item itself, as this will help us process the claim more efficiently.

Returns & Exchanges

We want you to love your embroidered apparel! If for any reason you are not satisfied with your purchase, we offer returns and exchanges within 30 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in original condition, and in its original packaging.

To initiate a return or exchange, please contact us at [email protected], and we will provide you with return instructions. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.

Handling Charges

There are no additional handling charges beyond the standard shipping fees. All costs associated with your order, including taxes and shipping, will be clearly outlined during checkout.

Shipping Insurance

While we do not offer standalone shipping insurance, all of our shipments are carefully packed and handled by trusted carriers, including FedEx, UPS, and USPS. In the case of lost or damaged items during shipment, please refer to our “Damaged or Lost Items” section above for further assistance. If you would like additional protection for your shipment, we recommend checking with the carrier to inquire about purchasing shipping insurance at checkout.

Customer Support

If you have any questions or concerns regarding your order, shipping, or any other inquiries, our customer service team is available to assist you. You can reach us by:

Company Name: CLOTHING OPTIONAL DESIGNS LLC

Company Number: L21000200733

Address: 15905 Nw 5 St, Pembroke Pines, FL 33028, United States

Email: [email protected]

Phone: +1 (321) 327 5550

Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days.

We aim to respond to all customer inquiries within 1-2 business days.

By placing an order with mevshero, you agree to our Shipping Policy as outlined above. We appreciate your business and look forward to providing you with high-quality embroidered apparel. Thank you for choosing mevshero!

Important Notes:

  • Shipping and delivery times may vary during peak seasons (e.g., holidays) or due to unexpected circumstances. Please plan accordingly.
  • In the unlikely event that we are unable to fulfill your order, we will notify you as soon as possible and offer you a full refund.

By purchasing from mevshero, you agree to the terms of this shipping policy. We are committed to providing a smooth shopping experience, and we thank you for choosing us for your embroidered apparel needs!