Shipping Policy

Welcome to Mevshero, your destination for custom Print on Demand T-Shirts, Sweatshirts, Tank Tops, and Hoodies that celebrate your unique style. Our Shipping Policy provides clear and transparent details on order processing, delivery times, costs, and support services to ensure a seamless shopping experience. We’re committed to delivering your personalized apparel quickly and securely, so you can start showcasing your vibe.

Order Processing Time

All orders are processed at our warehouse located at 3333 Co Rd 119 #2, Hutto, TX 78634, United States, from Monday to Friday, 8:00 AM–5:00 PM Central Time (CT). Key details include:

  • Processing Time: Orders are processed within 2–4 business days after confirmation. As our products are made-to-order, production begins once your order is placed to ensure a freshly printed item tailored to your specifications.
  • Order Cut-Off Time: Orders must be placed by 5:00 PM CT, Monday to Friday, to be processed the same day. Orders placed after this time, on weekends, or on U.S. federal holidays will be processed the next business day.
  • Custom Production: Due to the personalized nature of our Print on Demand apparel, processing may take slightly longer during peak seasons (e.g., holidays). We’ll notify you via email if delays exceed our standard timeline.
  • Order Confirmation: You’ll receive an email confirmation once your order is placed, followed by a production update when processing begins.

Shipping Time and Delivery Estimates

Once your order is processed and shipped from our Hutto, TX warehouse, delivery times depend on your location within the United States:

  • Standard Shipping: 5–7 business days (Monday–Friday, excluding holidays).
  • Estimated Total Delivery: Combining processing (2–4 days) and shipping (5–7 days), total delivery typically ranges from 7–11 business days from the date of order placement.

Important Notes:

  • Delivery estimates are not guaranteed and may vary due to external factors such as weather, carrier delays, or high order volumes.
  • We partner with trusted carriers—FedEx, UPS, and USPS—to ensure reliable delivery. The carrier is selected based on your location, order weight, and delivery requirements.

Shipping Rates

We aim to keep shipping costs affordable while ensuring your order arrives safely. Our rates are:

  • Orders Under $199: A flat shipping fee of $7.99 applies to all standard shipments within the United States.
  • Orders Over $199: Enjoy free standard shipping on qualifying orders as our way of saying thank you.
  • Promotional Offers: Free shipping thresholds or special rates may apply during promotions. Check our website or promotional emails for details.

How Shipping Fees Are Calculated

Shipping fees are determined based on:

  • Order Weight: Heavier orders (e.g., multiple Hoodies or Sweatshirts) may influence costs, though our $7.99 flat rate covers most standard orders under $199.
  • Destination: Fees are calculated for U.S. addresses only, as we currently ship exclusively within the United States.
  • Carrier Rates: We negotiate competitive rates with FedEx, UPS, and USPS to minimize costs for you.
  • Packaging: Our secure, eco-friendly packaging is included in the shipping fee to protect your custom apparel during transit.

The exact shipping fee is displayed at checkout before you finalize your order. No hidden fees are added post-purchase.

Shipping Areas

Mevshero currently ships to all 50 states within the United States, including Alaska and Hawaii. We do not offer international shipping at this time but are exploring options to expand globally in the future. Stay tuned for updates on our website or newsletter.

Shipping Restrictions

To ensure smooth delivery, please note the following restrictions:

  • Military Addresses: We do not ship to APO, FPO, or DPO military addresses due to logistical constraints with our Print on Demand production and carrier partnerships.
  • P.O. Boxes: Some carriers (e.g., FedEx, UPS) do not deliver to P.O. Boxes. If you provide a P.O. Box, we’ll use USPS when possible, but we strongly recommend a physical address for faster and more reliable delivery.
  • Restricted Items: Our apparel complies with U.S. regulations, and we do not ship prohibited or hazardous materials.

Tax-Free Shipping

Shipping fees are tax-free with respect to sales tax, as per applicable U.S. regulations. However, state or local sales taxes may apply to your order total, depending on your delivery address. Any applicable taxes will be clearly displayed at checkout.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress. To track your order:

  • Use the tracking link in your shipping confirmation email.
  • Visit our website’s “Track Order” section and enter your order number and tracking details.
  • Contact our support team at [email protected] if you experience issues accessing your tracking information or if updates are delayed.

Note: Tracking information may take 24–48 hours to update after your order ships, depending on the carrier’s system.

Address Changes and Accuracy

To ensure timely delivery, please verify your shipping address at checkout. Our policies for address changes and accuracy are:

  • Before Shipping: To update your address before your order ships, email [email protected] with your order number within 24 hours of purchase. We’ll accommodate changes if production hasn’t started.
  • After Shipping: Address changes are not possible once the order has shipped. If the package is undeliverable due to an incorrect address provided by you, you may be responsible for additional shipping fees to resend the order.
  • Accuracy Responsibility: We’re not liable for delays or lost packages due to incomplete or inaccurate addresses. Please include full details, such as apartment or suite numbers, to prevent delivery issues.
  • Address Verification: Our system may flag suspicious addresses for verification to prevent fraud. We’ll contact you promptly to avoid delays.

Delivery Problems

We aim for flawless deliveries, but issues can occasionally occur. Here’s how we handle common delivery problems:

  • Failed Delivery Attempts: If a carrier cannot deliver (e.g., no one is available to sign), they may leave a notice or attempt redelivery. Use your tracking number to coordinate with the carrier or contact us for assistance.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we’ll reach out to confirm the correct address. Reshipping fees may apply, typically $7.99 for standard orders.
  • Carrier Errors: If a carrier misroutes your package, we’ll work with them to correct the issue and keep you updated on the resolution.

Damaged or Lost Items

We take every precaution to ensure your order arrives in perfect condition, but we’re here to resolve any issues:

  • Damaged Items: If your T-Shirt, Sweatshirt, Tank Top, or Hoodie arrives damaged (e.g., torn fabric, misprinted design), email [email protected] within 7 days of delivery with your order number and photos of the damage. We’ll provide a prepaid return label and offer a full refund or replacement, based on your preference and product availability.
  • Lost Items: If your order doesn’t arrive within 10 business days of the estimated delivery date, contact us immediately. We’ll investigate with the carrier and issue a full refund or replacement if the package is confirmed lost.
  • Resolution Time: We aim to resolve damaged or lost item claims within 5–7 business days after receiving your request and necessary documentation.

Handling Charges

Mevshero does not charge additional handling fees for standard orders. All costs for packaging and processing are included in the $7.99 shipping fee (or covered under free shipping for orders over $199). If expedited shipping or special handling is offered during peak seasons, any additional charges will be clearly displayed at checkout.

Delayed or Out-of-Stock Items

While rare, delays or out-of-stock issues can occur due to the custom nature of our Print on Demand products:

  • Production Delays: If a specific design, color, or material is temporarily unavailable, we’ll notify you within 1–2 business days of your order with an updated timeline or alternative options (e.g., a similar design or color).
  • Carrier Delays: Delays caused by carriers (e.g., weather, holidays) are beyond our control. We’ll provide tracking updates and assist with resolution.
  • Resolution Options: If a delay exceeds 10 business days beyond the estimated delivery window, you may request a full refund or a replacement order by emailing [email protected].

Special Circumstances

We’re committed to supporting you in unique situations:

  • Bulk Orders: For orders of 10 or more items, processing may take an additional 1–2 business days. Contact us at [email protected] for custom quotes or expedited options.
  • Gift Orders: If your order is a gift, we offer gift-friendly packaging (no price tags) upon request at checkout. Notify us within 24 hours of purchase to include a personalized note.
  • Urgent Deliveries: While we currently offer standard shipping only, contact us to discuss potential expedited options during peak seasons (subject to availability and additional fees).
  • Fraud Prevention: Orders flagged for potential fraud (e.g., mismatched billing/shipping addresses) may require verification. We’ll contact you promptly to avoid delays.

Returns and Exchanges

Our Shipping Policy integrates with our Refund and Returns Policy. Key shipping-related points:

  • Return Shipping: For returns due to defective or incorrect items, Mevshero provides a prepaid return label. For other eligible returns, customers cover return shipping costs, typically $7.99 or the carrier’s standard rate.
  • Exchange Shipping: Replacement items for exchanges are shipped within 2–4 business days after receiving the returned item, with standard shipping fees applied unless the original item was faulty.
  • Damaged/Lost Returns: If a return shipment is lost or damaged in transit, contact us immediately. We’ll work with the carrier to ensure you receive your refund or replacement.

For complete details, please review our Refund and Returns Policy.

Future International Shipping

While we currently ship only within the United States, we’re actively exploring international shipping options to bring Mevshero’s custom apparel to a global audience. If you’re outside the U.S., join our newsletter or follow us on social media for updates on international availability, expected in the coming years.

Contact Us

We’re here to make your shopping experience exceptional. For questions about shipping, tracking, or any aspect of your order, our dedicated team is ready to assist:

Website Name: mevshero.com

Address: 3333 Co Rd 119 #2, Hutto, TX 78634, United States

Email: [email protected]

Phone: +1(361) 455-6662

Contact Form

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Central Time, CT) to assist you with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.

We aim to respond to all inquiries within 24–48 hours. Thank you for choosing Mevshero to express your style through our custom apparel!