Frequently Asked Questions (FAQs)
Below are some common questions and detailed answers to help you better understand our products and services. If your query is not addressed here, feel free to reach out at [email protected].
1. What types of products do you offer?
We specialize in high-quality embroidered shirts and related apparel. Our catalog features various styles, colors, and embroidery designs to suit your preferences.
2. How do I place an order?
Simply browse our online store, select the products you like, choose the appropriate size and color, then add them to your cart. Once you’re ready, proceed to checkout and complete the payment using one of our available methods.
3. How long does it take to process and ship my order?
We typically need 2–4 business days to process your order (Monday–Friday, 9:00 AM to 5:00 PM Pacific Time). After processing, shipping usually takes 7–15 business days to reach your doorstep, depending on the carrier and your location within the United States.
4. Do you offer free shipping?
Yes, we do! Orders over $199 qualify for free shipping. For orders under $199, a flat shipping fee of $7.99 applies. All orders are shipped via FedEx, UPS, or USPS within the United States.
5. Which payment methods are accepted?
We accept major credit and debit cards, along with any other payment options listed at checkout. Your billing information is securely processed using our trusted payment gateway.
6. Is there a sales tax on my order?
We charge a 5% tax on all applicable purchases. The final total, including tax, will be calculated and displayed before you confirm your payment.
7. Can I track my shipment?
Absolutely. Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Use that number on the carrier’s website (FedEx, UPS, or USPS) to see real-time updates on your package’s whereabouts.
8. Do you ship internationally?
At this time, we only ship within the United States. We’re continuously evaluating our shipping capabilities, so check back or sign up for our newsletter to be notified if we expand to international destinations.
9. What is your return policy?
We offer a 30-day return window from the date you receive your order, provided the items are in their original, unused condition with tags and packaging intact. Once we receive and inspect the returned products, refunds typically take 7 days to process. For more details, please review our comprehensive Refund & Returns Policy.
10. How do I cancel an order?
If you need to cancel your order, email us at [email protected] as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request. Once the order is out for delivery, our Return & Refund Policy applies.
11. Can I request custom embroidery?
We currently offer a curated selection of embroidered designs. If you have specific custom embroidery needs, please email us. We’ll let you know if we can fulfill your request based on our production capabilities.
12. How can I contact you for further assistance?
We’re here to help! Reach out at [email protected], and our support team will respond within 1–2 business days (excluding weekends and holidays).
13. Contact Information
Company Name: CLOTHING OPTIONAL DESIGNS LLC
Company Number: L21000200733
Address: 15905 Nw 5 St, Pembroke Pines, FL 33028, United States
Email: [email protected]
Phone: +1 (321) 327 5550
Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days.
Still have questions?
Please send us a message at [email protected]. Our team at CLOTHING OPTIONAL DESIGNS LLC (mevshero) will be happy to assist you. We appreciate your interest in our embroidered shirts and look forward to providing a fantastic shopping experience!